[vc_row][vc_column width="1/1"][vc_empty_space height="52px"][vc_column_text]

f for any reason you are unhappy with your purchase, we will be pleased to accept your return for 14 days after delivery. The shoes must be as you have received them and in the original packaging.

The return shipping costs remain chargeable to the consumer (refer to the general terms & conditions)

[/vc_column_text][vc_empty_space height="52px"][vc_text_separator title="START A RETURN PROCEDURE" title_align="separator_align_center" color="grey"][vc_empty_space height="52px"][vc_column_text]

In « My account », go to the heading « Order history and details »

[/vc_column_text][vc_single_image image="5" alignment="center" border_color="grey" img_link_target="_self"][vc_empty_space height="52px"][vc_column_text]

Then, click on « details » of your latest order and tick the item that you want to return

[/vc_column_text][vc_single_image image="7" border_color="grey" img_link_target="_self" alignment="center"][vc_empty_space height="52px"][vc_column_text]

Below, fill in the form « Merchandise return » notifying if you want a refund or an exchange of your pair thanks to a credit note/discount voucher available on your CLOTAIRE account upon receipt of your return. In this way, you will reorder rapidly and without having to pay again. And finally, click on « Create a return label »

[/vc_column_text][vc_empty_space height="52px"][vc_text_separator title="FOLLOW AND PACK YOUR RETURN" title_align="separator_align_center" color="grey"][vc_empty_space height="52px"][vc_column_text]

You receive an email for every step of the return process

Sign into « my account » and follow every step of the return process

If your return state is "accepted", download PDF and print it

[/vc_column_text][vc_empty_space height="52px"][vc_single_image image="8" alignment="center" border_color="grey" img_link_target="_self"][vc_empty_space height="52px"][vc_column_text]

Send your package (shoes box on a parcel) along with the return label. Send your return within 14 days. "The return is left to the responsibility and to the risks of the consumer"

We receive the package

We exchange or refund and contact you if necessary

We close the return procedure


[/vc_column_text][/vc_column][/vc_row]